We ask for at least 24 hours’ notice if you need to cancel or reschedule a session. This lets us offer the time to someone else who is waiting for support.

How to cancel or reschedule

• Reply to your appointment reminder email.

• Email us at hello@yourpractice.com.

• Call or text (555) 010-0000 — you can leave a message at any time.

We’ll confirm your change and help you find a new time.

Late cancellations and missed sessions

Sessions cancelled with less than 24 hours’ notice, or missed without notice, may be charged the full session fee. Most insurance plans do not reimburse missed or late-cancelled sessions.

Exceptions

We know life doesn’t always go to plan. We may waive the fee for genuine emergencies, sudden illness, bereavement or unsafe weather. Your first late cancellation is always on us.

Online sessions

The same policy applies to online sessions. If a session can’t go ahead because of a technical problem on our side, or a connection issue we can’t resolve together, we’ll reschedule at no charge.

If we need to cancel

If your therapist needs to cancel, we’ll give you as much notice as possible, never charge you, and offer the earliest alternative times available.

Questions

If you have questions about this policy or your situation, email hello@yourpractice.com or call (555) 010-0000. We’re always happy to talk it through.

Need to change a session?

Need to

reschedule?

Email us

Write to hello@yourpractice.com and we’ll get back to you within two business days.

Send a message

Use our contact form — a real person reads every message and replies within 48 hours.

Call us

(555) 010-0000 — leave a message anytime and we’ll call you back.